Help Center/ My Account/ User Guide/ Real-Name Authentication/ Individual Real-Name Authentication/ Getting Authenticated
Updated on 2025-03-24 GMT+08:00
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Getting Authenticated

Individual users can use personal certificates for real-name authentication.

Individual users can upload one of the following certificates for real-name authentication: passport, ID card, Mainland Travel Permit for Hong Kong and Macao Residents or for Taiwan Residents, Residence Permit for Hong Kong and Macao Residents or for Taiwan Residents, or non-Chinese driver license.

Precautions

You cannot perform individual authentication if you have joined a partner program.

Authentication processes are similar for different certificates. This following illustrates an example using a passport.

Procedure

  1. Go to the Basic Information page and click Authenticate in the Authentication Status row.

    A confirmation dialog box is displayed.

  2. Click Continue. The Real-Name Authentication page is displayed.
  3. Select Individual Authentication.

  4. Fill in your personal information.

  5. Click Submit. The review progress page is displayed.

    The authentication review will be completed within three working days.

    If the information you provide is incorrect, you will be requested to retry authentication.